- Microsoft dynamics rms first data full#
- Microsoft dynamics rms first data software#
- Microsoft dynamics rms first data professional#
The upgraded POS system has expanded product file capabilities at the registers and eliminated low memory issues at store registers. "We've found that we can now serve twice the number of customers in half the time," said Holman. "Customers have also been complimentary on the faster service and clear, readable sales dockets."
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Microsoft dynamics rms first data professional#
The first stores to use the new Professional Advantage solution found the new system to be much faster and easier to use. The challenge the stores faced was to get customers through quickly. NQR, like all supermarkets, has a high volume transaction model with stores doing in excess of 2500 transactions a day. Date tracking capabilities in the warehouse has improved stock rotation. Store managers are also able to see stock available in other stores and are able to request a transfer, rather than raise a new order from the vendor.
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Microsoft dynamics rms first data full#
The buying department utilises the full suite of Microsoft products to combine the data from the integrated system to provide a pivotal one screen decision tool matrix. The ability to view stock and sales across the company has meant that NQR and its stores can now order more according to need than by gut-feel. It would take up to seven days to get a snapshot of stock levels at stores," said Holman. "Previously, stock control was a nightmare. Professional Advantage also supplied NQR with new point of sale hardware, including EFTPOS terminals, POS terminals, desktop scanners and thermal printers. The new system combines Microsoft Retail Management System 1.2 and Microsoft Dynamics GP (formerly Great Plains) Professional Advantage also included its own bi-directional integration between the two systems, to deliver an end to end solution, from point of sale through to balance sheet.
Microsoft dynamics rms first data software#
To meet NQR's need for an integrated end to end system from point of sale through to head office financials, Professional Advantage recommended a solution based around Microsoft Business Solutions software and industry standard point of sale hardware. Professional Advantage had the platform that was going to meet our needs." Graeme Holman, Chief Executive Officer for NQR, said, "We needed a fully integrated system and we needed someone who could deliver - not just give us empty promises. However, NQR often had no way of knowing if stores needed or could sell through these products on offer from suppliers as there was no visibility of stock holdings across all stores and warehouses. NQR is a force-fed stock operation, receiving job lot orders rather than following the standard re-oder process of a supermarket. NQR's supply chain was also presenting some unique challenges. In addition, NQR had ageing point of sale hardware and customer service speed was not as fast as the business would like, nor as fast as customers had come to expect from their interactions with other retailers. As the business grew, not having these systems integrated was becoming a major problem. NQR had three separate systems for point of sale, financials and warehouse management. Its goal is to offer good wholesome groceries, in some cases at half the recommended retail price as a service to the consumer. NQR acquires products with errors in packaging, short shelf life, discontinued lines, and more from traditional manufacturers and suppliers. NQR opened its first shop in 1987 in West Melbourne and now has eighteen stores throughout Melbourne, Geelong, Ballarat and country Victoria. NQR Grocery Clearance Stores (Not Quite Right Pty Ltd - is a chain of discount supermarkets based in Victoria. Everyday operations improved with an easier to use system that allows for faster customer service